Who we are

Our website address is: https://www.myabsolute.co.uk/

Our contact details

Name: Absolute Plumbing & Maintenance Limited (trading as MyAbsolute.co.uk) – Primary Trading entity

Name: Absolute Commercial Services (UK) Limited (trading as MyAbsolute.co.uk)

Name: Absolute Sustainability Limited (trading as MyAbsolute.co.uk)


Address: 10 Drake Court, Riverside Park, Middlesbrough, TS2 1RS

Phone Number: +44 (0)1642 688 813

E-mail: contact@MyAbsolute.co.uk

Company Registration Number: 11497145

VAT Registration Number: GB 334419705


What personal data we collect and why we collect it


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, property address and contact details)


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

Most of the personal information we process is provided to us directly by you, your managing organisation or landlord for one of the following reasons:

  • To attend your property to estimate, deliver and resolve works as instructed by either yourself, property management organisation or landlord
  • To occasionally contact you with important information with regards to changes in our pricing, contact details, services we provide and timely promotions – we will not pass your details to any third-party marketing organisation without your express permission
  • To register any works subject to formal registration/certification with the relevant accreditation / insuring body (i.e., Gas Safe, NAPIT, NICEIC)

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Subcontractors – On occasion we may not be the primary contractor on instructed works pertaining to your property, on such occasions, the primary contractor will pass us relevant and necessary details for us to plan, coordinate, deliver and close-out any contracted works instructed to us
  • Third-party individuals may, on occasion, pass your details to us in order to resolve or recommend works which may impact your property

We use the information that you have given us to book, coordinate and manage all works as instructed to us, whether they be delivered directly by us or one of our carefully selected subcontracting partners.  

We will not share your information with any marketing or third-party organisation, other than one of our carefully selected subcontracting partners, without your expressed written consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your information is securely stored.

We keep your data secure, digitised and electronically backed-up for up to 6 years, this may be longer in the case of any legal requirement to register, store, reference or indemnify works, in which case the retention period will mirror timescales as set out by applicable legislation.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting contact@myabsolute.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Absolute Plumbing & Maintenance Ltd, 10 Drake Court, Riverside Park, Middlesbrough, TS2 1RS if you wish to make a request.

How to Complain

Visitor comments may be checked through an automated spam detection service.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Absolute Plumbing & Maintenance Ltd, 10 Drake Court, Riverside Park, Middlesbrough, TS2 1RS.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk